The certificate in Service Management is designed to provide students with the knowledge, skills, and insight to lead organizations in providing effective and efficient service in a broad variety of organizations.
The courses can be taken as a stand-alone certificate. They can also be applied to the Master of Business Administration (MBA) program.
Individuals who successfully complete the Certificate program and apply for a Graham School of Management graduate degree will have a streamlined application process. No admission test will be required.
| BUSGR 507 | Leadership and Managing Change (3) |
| BUSGR 563 | Service Marketing (3) |
| BUSGR 574 | Best Practices in Service Management (3) |
| BUSGR/SOCGR | Elective (3) Credit Hours – chosen from Graham School Graduate courses |
Sr. Margaret Mary Hinz, RSM, Associate Director, Graduate Programs, Graham School of Management
