Online Self Service Requests

Instructions for the on-line self service helpdesk form

  1. The link to the Helpdesk form is available below - just click on the Helpdesk button.
     
  2. After clicking on the button you will be prompted for a username and password.
     
  3. Your user name is sxu\username so an example would be sxu\ro1 (note the use of the backlash in the user name)
     
  4. Enter your password.
     
  5. Click Sign In.
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  6. To submit a work request choose the 'add a new work order' link and complete the on-line form. Ensure that all fields are filled out completely.
     
  7. After completing the form click the 'Submit' button and you will be provided with a work ticket number.
     
  8. To check the status of a previous work request click on the "Back To Your Work Orders" link and search for your work ticket number.
     
  9. Remember to sign off after completing a work request.

 

Help Desk
If you are unable to log in call (773) 298-3291 or e-mail
techhelp@sxu.edu.