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myHelp

Frequently Asked Questions

What is myMail?

Powered by Google, myMail is the University's student and alumni email service. Students and alumni can access myMail by using their netID and password at mymail.sxu.edu.

What is Self-Service?

For students, Self-Service is the personal management tool used to search for classes, register for classes, make payments and check grades. For faculty, Self-Service is the management tool for adding grades and reviewing advisee records.

What will happen to my myMail account when I graduate?

You may keep your account after graduation.

Should I respond to a message that says I need to renew or re-register my account by sending back my password or other personal information?

No. Never respond to an inquiry that asks for your login information and password. If you receive an email that asks you to reveal your password, it is not legitimate regardless of how authentic it may appear.

How do I report junk email or account abuse?

Use the Report Spam button to let Google know if you received junk email or a spoofed message. Use the Report Phishing link to let Google know if you have received a phishing message. You will see a red warning message at the top of any emails that are suspected of referencing a phishing site. If you think that your myMail account has been compromised, contact the Help Desk at 773-298-3291.

What is a netID?

A netID and password are automatically created for all newly registered students and sent to them by U.S. Mail. It is not necessary to fill out an account request form.

Students receive a netID consisting of their first and last initials followed by five digits (e.g., br99901). Be careful not to confuse the letter "l' and the number one, or the letter "o" and the number zero. Remember that the first two characters of your netID are letters and the last five characters are numbers.

How do I reset my password?

You may use the Password Management System to reset your password, or you can call the Help Desk at 773-298-3291.

Can I use wireless Internet on my laptop?

Yes. Wireless (“Wi-Fi” or “802.11b”) access is also available for your laptop or handheld device. Wi-fi is available in the Library, the Learning Center,SXU Diner, Student Lounge, Cougar Bytes and Cougar Pause Cafés, Gilhooley’s, the Warde glass walkway, and throughout the Graham School, Pulaski Building, Regina Hall, Pacelli Hall and Orland Park campus.