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Faculty and Staff Resources

Frequently Asked Questions

Your well-being is extremely important to SXU during these uncertain times. Employees may call the Guidance Resources hotline at 1-888-628-4824, and you also have access to ComPsych, an employee assistance program that provides expert guidance. At this time, employees can use the program to access:

  • Counseling services
  • Live webinars for coping with anxiety and other issues related to COVID-19
  • Work-life resources, including finding child care and financial/legal guidance
  • Digital self-care tools
  • Tips for adjusting to working from home
  • Communication consultation

Health Plan Coverage

Your health plan covers mental health services, including counseling. BCBSIL health plans include 24/7 phone access to licensed mental health care specialists as part of the mental health coverage. The number may be listed on your member ID card, or you can call Customer Service to find out if you have this benefit.

For current information and specific plan information, please call the number located on the back of the card or visit BCBSIL COVID-19 Related Resources. Please feel free to visit the Centers for Disease Control site for additional guidance.

Like many universities that are bringing back more community members to their campuses, we want to reiterate to all that maintaining a safe and healthy community is a shared responsibility. This statement provides detailed information on the steps we will all follow as we seek to operate our campus safely. Your signature represents your understanding of the University guidelines and your pledge to exercise accountability in following the protocols. Your signature also reflects your understanding that no university can eliminate all risks of contracting any disease that is publicly circulating, nor predict all related adjustments that may be required to protect our students, faculty and staff.

Signing this informed consent represents your pledge to do your part to maintain a safe and healthy environment. If you are unwilling or unable to sign this pledge or have further questions, please discuss your potential options with Human Resources. Options will depend on your individual circumstances.

It is important to check the City of Chicago's Emergency Travel Order that provides information on which states have seen an increase or high amount of COVID-19 transmissions. Please continually review the travel order carefully and note that the states identified in the order are subjected to change based on trends in new cases. Saint Xavier University strongly recommends against any non-essential travel, recognizing that the status of COVID-19 infection in the United States continues to change.

Those who do plan to travel to any of these "hot spot" states or international travel must self-quarantine for a period of two weeks upon their return. Faculty and staff should reach out to their dean or supervisor to let them know they will be working remotely during the self-quarantine period. Direct any questions to

Faculty and staff who have been exposed to COVID-19 but are not experiencing symptoms should follow CDC guidelines and self-quarantine for 14 days.

Please report your exposure to the SXU Health Center using the HIPAA-secure reporting form. If it is determined that you should quarantine for 14 days, the providers at the SXU Health Center can assist in notifying Human Resources of an extended absence. During the period of self-quarantine, employees continue to telework unless they are otherwise on leave.

Employees should notify and work with their supervisors if they believe they have been exposed to someone who has tested positive or is experiencing symptoms of COVID-19. Should any employee start to experience symptoms, he or she should notify his or her supervisor, seek medical treatment and stay home in a non-work status in order to support full recovery.


Employees who suspect an employee is ill should encourage the employee to go home as soon as possible and ask them to notify their supervisor. Employees should not assume a diagnosis of any sort but merely inform one another of safe practices in "staying home" when not feeling well. Any concerns should be reported directly to your supervisor even if the employee is not in your department. Your supervisor should contact HR if the employee reports outside of their department or if within the same department, request the employee to go home until confirmation from a medical provider is obtained that a return to work is possible.


Faculty and staff should show compassion to the student, asking if they need help, and encourage the student to self-report by filling out the HIPAA-secure COVID-19 Reporting Form. Only in circumstances where the person cannot report themselves should another person use the form to report on behalf of a student. The person should be aware you are making the report. If the student prefers not to use the form, please encourage the student to call the SXU Health Center at 773-298-3712. It is important to keep the student's disclosure confidential to support HIPAA laws.

COVID-19 Supply Request

If social distancing cannot be maintained in locations that will require interaction between faculty, staff and students, requests for partitions can be made to Facilities, who will work with departments and offices to determine the best solution per request. For supply requests, please fill out the COVID-19 Supply Request Form, and Facilities will work to distribute stock on hand or place orders if needed.

Remote Work Resources

SXU's IT team is available through the Hub between 8 a.m. and 5 p.m. You must fill out a ticket to request assistance.
The Hub also offers chatting capabilities.

To check campus-line voicemail:

  1. Dial 773-298-3990
  2. Press the # key at the "Saint Xavier University" greeting
  3. Enter your mailbox number (campus extension)
  4. Enter your security code

To forward campus-line calls to an outside number:

  1. Press the call forward button on your office phone (must be done on-site)
  2. Enter in the outside phone number, which will forward all incoming calls to the designated number

SXU offers several tools such as Canvas and SXU email platforms.

We realize there are many tools for collaboration and communication, but for the best support, we recommend utilizing the tools that SXU has.

If other tools are utilized, always ensure that academic record information (protected by FERPA) and personally identifiable information or medical information (protected by HIPPA) are not communicated through unsecure means such as email.

Additionally, emails to students and to one another about University business should always be done via SXU email platforms.

Please note that all SXU students, faculty and staff are expected to follow the guidelines as outlined in the Acceptable Use of Technology Policy.

Video and File Sharing Without an SXU Computer

  • Zoom is a software-based conference tool that allows you to conduct synchronous meetings with colleagues, record sessions, collaborate on projects and share and annotate on one another's screens. Zoom allows users to broadcast real-time audio and video, share presentation slides and demo online resources with screen sharing.
  • OneDrive allows you to access files between your computer and the cloud, so you can get to your files from anywhere. You can work with files directly in File Explorer and access your files even when you're offline. Whenever you're online, any changes that you or others make will sync automatically.
  • Educause has prepared a list of corporations and service providers who are offering special discounts on technology, open education resources or support for higher education institutions transitioning to remote learning.

Zoom is one of the most-used video and audio conferencing tools for remote work, and the following tips will ensure a smooth, focused meeting.

Meeting Tips

  • You will be provided with a browser link to join from a computer and a phone number, conference ID and pin to join from a phone.
  • Enter the meeting early to test your connection and audio.
  • Close your door and mute your cellphone and other smart devices. You may want to use a headset to eliminate audible outside noise in the meeting (e.g. dogs barking, televisions, children, etc.).
  • You do not have to use webcam if you do not want to be seen. Click "turn off video" to avoid.
  • If you are joining the meeting from a computer using the meeting link, you can use the audio from your computer. You do not have to join via phone if you are using computer audio. When using both, feedback can occur. If you do call in, turn off the volume on your computer.
  • Refrain from typing, answering emails or engaging in any other activity that causes distracting noise.
  • Leaders or administrators should publish agendas before the meeting. Leaders should use video and be seen on webcam to control the meeting.
  • If you are not using a webcam, ask all questions by identifying yourself first.
  • If you are using a webcam, consider your body language. Pause between thoughts, give others a chance to speak and don't speak over them, and be conscious of others' facial expressions.
Please Note:
  • You do not need have VPN (Virtual Private Network) access to attend a Zoom meeting. VPN is only needed to gain access to share drives or programs only accessible from campus.
  • Video conferencing requires graphics and audio from the local machine you are on and do not properly translate if you are connecting from a remote desktop machine.
  • Zoom currently has a 40-minute meeting limit. To avoid this, you may seek assistance from IT or CIDAT, who have pro accounts and can facilitate meeting setup.

VPN Access

Portal, Colleague, Canvas, team sites and email are all accessible off campus. Department shares and personal drive (U) is only accessible from on campus. VPN access is reserved for essential personnel who require access to shares from off campus; however, VPN requires software installation, the latest in virus protection and a fully patched updated operating system (Windows 10). Therefore, VPN requires an SXU-issued computer. We have a finite amount of loaner laptops, but are preparing them to meet student needs as a priority.

If there are important files that need to be accessed remotely, you can upload files to your OneDrive and share them with others. The instructions for OneDrive can be found on the Hub, and Hub staff can assist if needed.

If you need VPN access please email for more information.

When preparing for remote work, it's important to understand your Internet connection capacity. Weak Wi-Fi or poor broadband (less than 15 Mb/s download speeds or 5 Mb/s upload speeds) may cause disruptions and make remote work difficult.

Consider the features your Internet provider offers. Depending on your location, some of these options may not be available to you.

  • Fiber and Internet cable providers tend to offer the highest quality connection.
  • DSL is lower-quality service but the best choice for rural neighborhoods.
  • A cellular hotspot works in tandem with the cellular coverage in your area, but may restrict how much bandwidth you can consume.
  • Satellite broadband and dial-up are the least recommended services for remote work.

In addition to your Internet provider, it's also important to consider how you connect to the network.

  • Directly connecting to an internet router or access point from an Ethernet cable will provide the best quality, especially for video applications like Zoom or other teleconference services.
  • If you connect via Ethernet, you don't have to be concerned about Wi-Fi quality.

The quality of your wireless connection impacts your overall internet quality if you need to use Wi-Fi.

  • It's best to avoid having two or more walls or a floor between your computer and your router or access point.
  • Depending on the layout, houses larger than 1,500 square feed may need multiple wireless access points for full-house coverage.

A wireless point that comes with your Internet connection may have average or poor coverage.

  • Installation of a newer Wi-Fi access point or mesh network will help to cover your home with multiple access points.
  • Two frequency modes transmit Wi-Fi signals -- 2.4 GHz and 5 GHz--and for best results, your computer and other network devices should use 5 GHz.

Internet Speed Test

To prepare, you should test your Internet speed to make sure it is remote work-ready. This test will analyze all of the factors affecting your computer's connection, including Internet provider, home network setup and device.

READ: Lincoln Financial Group's Remote Etiquette Tips (PDF).

Remote Teaching Resources

Check out Remote Teaching Resources in the Faculty Toolkit for strategies on transitioning to remote teaching and other helpful resources.

Learn more

Remote Learning Support

You may fill out a Remote Learning Support Request to assist with challenges associated with remote/distance learning.

Go to Form

Remote Technology Request

You may fill out a Remote Technology Request to request a loaner laptop and/or headset for remote learning.  

Go to Form