Talkspace is a virtual service that connects members with licensed mental health providers for counseling, therapy and medication support.
All care is delivered through a private and secure digital platform (iOS/Android/Web), so members can send their personal therapists unlimited private text messages, anytime, or attend a video appointment, from anywhere.
Therapists message no less than twice per day via text, voice, or video. Talkspace has many options— including self-help tools and education—to support the needs of adults, teens, and couples.
Saint Xavier University and the Counseling Center have partnered with Talkspace to offer undergraduate students unlimited text or video messaging, 30-minute synchronous counseling, and psychiatric services at no cost to the student.
All current students are eligible to participate in counseling services at the Counseling Center, free of charge. If the counselor determines that the psychological or medical problems that a student is experiencing requires more intensive therapy or a specialized treatment approach that is not available through the Counseling Center, a referral will be discussed with the student and made to an agreed upon off-campus treatment facility. The Counseling Center does not provide legal services such as written reports or court testimony.
For Talkspace, all current undergraduate student are eligible to participate in online and video messaging, as well as, one 30-minute session per month and psychiatric services.
Once this form is submitted, the student will be contacted by one of our counselors within one business day to schedule a 30-minute initial assessment.
Following the initial assessment, the student will be assigned to a counselor who best fits their needs and that counselor will contact the client for the intake session. If the student is being referred to Talkspace, the Counseling Center staff will provide the instructions for setting up their account and walk them through the process, if needed.
The Counseling Center intake session is usually one hour, the student can share their thoughts and concerns, and together with the counselor, set goals for treatment. The student will be asked to complete a quick computer assessment to be used to measure improvement or to help clarify the problem. The counselor will evaluate all of the information and recommend the best approach or technique to address the student's issue. The rest of the sessions are typically 45-50 minutes. The Counseling Center uses a brief treatment model of 10-12 sessions, but the counselor will clinically assess whether the student needs fewer or additional sessions.
Counselors maintain strict professional standards of confidentiality and privacy. The exceptions to confidentiality are when you indicate or a counselor believes you present an foreseeable danger to yourself or others, a child or vulnerable adult is being subjected to abuse or neglect or a court order requires disclosure of counseling files. Our files are separate from your academic and health records. In order to ensure the highest quality of care, we sometimes consult with clinical supervisors and fellow counselors. This consultation falls within the bounds of confidentiality and all efforts are made to ensure your privacy.
In terms of Talkspace, the online communication is convenient, confidential and secure. Saint Xavier University will never know who uses the service or for what purpose. Further explanation of confidentiality can be gathered from the site.