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Via FAQs

Below are frequently asked questions (FAQs) about Via.

You will have an opportunity to learn about the student experience at SXU through various presentations and live large group activities with your Orientation Leaders. We want you to know that we're glad you chose SXU and want to show you what great things our campus community has to offer. Via Online Sessions will consist of modules that include video presentations, quizzes, documents and links that will introduce you to various resources and campus offices.

Orientation Leaders are Saint Xavier students who have been selected to help you learn about the University. They are fun, energetic and full of information, so plan to ask them many questions! They are students who are involved in various leadership roles on campus as resident assistants, officers in student organizations and student government leaders. The Via Orientation Leaders truly represent the spirit and diversity here at Saint Xavier, and we're confident you'll find them very valuable in beginning your college experience. It is required that all first-years attend one meet and greet with the Orientation Leaders; you will register for this date when you register for Via. If you need to change your meet and greet date, please email via@sxu.edu.

You will receive instructions to both your personal email that you provided during Via registration as well as your new SXU student email starting at the end of March and before early registration begins. You must complete the first online module before attending your one on one advising meeting. All important information will be sent to your SXU student email so it is crucial that you are checking your SXU mymail email for updates daily.

If you need assistance with accessing your SXU mymail account, or other mySXU online tools, please contact The Hub.

You will need a device with connection to internet/Wi-Fi to complete both the Via Online Modules as well as attend the live Zoom sessions with your Orientation Leaders. Your device will need to be able to run Zoom. It is recommended to use either a laptop or desktop to complete the modules. Additionally, we recommend finding a quiet place or utilizing headphones.

We realize the move to an online experience might be a challenge for you. We know that access to reliable technology and internet at home is an issue for some students and families. We are committed to develop individual solutions, where possible, to help you complete your Via Online Orientation.

Please submit a Remote Learning Support Request to share your individual challenges. We will evaluate and provide as much support as possible to maintain productive learning experiences.

Yes. You will be able to meet many other incoming first-year students at the Orientation Leader meet and greet through many of the fun virtual activities. You will also have Orientation Leaders who are current SXU students and have all experienced student life first hand at SXU. They are ready and excited to welcome you to the SXU community, to be a support and to answer any questions you may have! You will also be able to browse and meet current Registered Student Organization (Clubs) members and join the groups that might interest you.

Yes. Virtual Via is a required component of the SXU experience and you must complete all the assigned modules and attend the live Zoom sessions for your Online Via Session to be considered complete. You must complete the first online module before attending your one on one advising meeting. All modules must be completed by the first day of classes, Monday, August 23, 2021.

Detailed instructions on how to access your Via Online Orientation will be sent to your SXU email.

SXU's Online Learning Management System, Canvas, will be used for online orientation, and live activities may be offered through various tools including Zoom. Orientation material will be presented in a variety of formats: live, video conferencing or pre-recorded. Students log in to Canvas using their mySXU netID information.

Students will use Canvas throughout their time at SXU for classroom instruction and support.

Zoom is a free virtual video/chat software that will allow you to talk with and participate in the required live sessions. It is recommended that you download Zoom prior to starting your Via Online session.

As in all communities, there are a few rules everyone must follow to maintain health and safety and to successfully complete the online program. We take the safety and integrity of our virtual spaces very seriously. We enforce university policies because it helps ensure that all of our attendees can enjoy and benefit from the virtual program. Additionally, attending orientation is a part of your experience as an SXU student, you are no longer just a guest or visiting! During Via, your virtual campus, all students must:

  • Attend all sessions and complete all modules;
  • Be respectful of staff, including Orientation Leaders, and other new students during all live sessions;
  • Follow all expectations and community standards as outlined in the Student Code of Conduct.

The Via fee is part of the First-Year Student Fee of $230. This fee includes the Via online program and mandatory Cougar Trax program costs for you as well as many Fall activities/programs and will be included on your first fall bill.

Parents/guardians are highly encouraged to participate in our online Parent Orientation experience! The program we have developed will be very informative and helpful. The online Parent Orientation will include some live session opportunities and is entirely separate from the student online Via Sessions. The Parent Online Orientation experience will be offered in Spanish and in English. Visit the Parent Orientation page for more information and to register for the live Q&A sessions.

Via Online Orientation is broken down into themed modules. Each module will state the estimated completion time when you begin; they are an average of 15-30 minutes to complete. The Orientation Leader meet and greet session will take about 1 hour.

Yes! You will learn more during Via about how to build your own Fall course schedule meeting course requirements for first-year students in the first module. You will complete the first module before attending your one on one meeting with your advisor, who will assist you in building your course schedule and registering for Cougar Trax. You will receive information about how to schedule your one on one meeting with your advisor to your SXU email address.

Changing your major should always start with a conversation with your Academic and Career Resource Advisor in the Center for SUCCESS. They will advise you on next steps and provide guidance to ease the transition into a new major. You will be given more information on how to schedule an appointment with your advisor via Handshake, our academic and career management system.

We realize the move to an online experience might be a challenge for you. We know that access to reliable technology and internet at home is an issue for some students and families. We are committed to develop individual solutions, where possible, to help you complete your Via Online Orientation.

Please submit a Remote Learning Support Request to share your individual challenges. We will evaluate and provide as much support as possible to maintain productive learning experiences.

You can also contact the Center for Accessibility Resources office, located in L-108 of the Warde Academic Center on the campus, by emailing the director, Margaret Rose McDonnell at mcdonnell@sxu.edu. The office works closely with students and faculty to provide services to students with documented disabilities. Specific accommodations are determined on a case-by-case basis, based on appropriate documentation and individual consultation with the student.

The sooner you register and complete the first module of Via, as well as meet with your advisor, the sooner you will build your course schedule. The earlier you build your course schedule, the more classes will be available to choose from. Classes will start to fill up as the entire First-Year class also builds their schedules. Your advisor will always do their best to assist you in creating a schedule that keeps you on track for your first semester. We do encourage all nursing and biology majors to register for Via as soon as possible because they have less flexibility in their schedules due to required courses.

Please contact Student Life at 773-298-3123 or via@sxu.edu as soon as possible to explain your situation. We will assist you in making sure that you are able to complete all required modules and meetings.

Please follow the instructions to use Handshake to reschedule your appointment or please call the Center for SUCCESS at 773-298-3131. You may also email us at via@sxu.edu. The sooner you can call us, the better we can assist you.

Please call Student Life at 773-298-3123. You may also email us at via@sxu.edu.

If you are interested in living on campus, please submit a housing application through eRezLife.

You will login using your SXU netID and password. You will first be prompted to confirm your profile and under housing overview, you will begin the application by answering, "No, I do not live on campus at this time." Please be sure to submit all sections and note a "confirmed" status on your application page.

The University continues to receive and review information from the Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH), that will guide our ongoing planning for the fall 2021 semester.

We want to ensure that we set appropriate parameters according to guidelines for social distancing in classrooms and community living settings. At this time, specific guidelines for operations have not been established. While we don't have definitive timing on making decisions regarding fall semester, please know that representatives from Academic Affairs, Facilities, Dining Services, Health Services, Athletics and Public Safety, are all actively exploring possible scenarios that would allow us to return to on campus operations that are safe and realistic for our campus community.

We understand that there are more questions than answers at this time, and will do our best to provide students and families with information as decisions are made. Please stay safe and watch your SXU email for more information.

If you meet someone through Via that you would like to room with and have already submitted a housing application, you may change your roommate preference by updating or creating your roommate group in eRezLife. Please note that we do not guarantee specific roommate placement but will do our best to accommodate requests.

You may contact the Office of Residence Life at 773-298-3977 or reslife@sxu.edu with any questions related to housing assignment and roommate requests.