Skip to main contentSkip to main navigationSkip to footer content

Via FAQs

Below are frequently asked questions (FAQs) about Via.

What will I do during Via Online Sessions?

You will have an opportunity to learn about the student experience at SXU through various presentations and live small group activities. We want you to know that we're glad you chose SXU and want to show you what great things our campus community has to offer. You will be assigned a team with approximately 15 other incoming first-year students and will have Orientation Leaders who will assist your group. Via Online Sessions will consist of modules that include video presentations, live sessions, documents and links that will introduce you to various resources and campus offices.

Who are Orientation Leaders?

Orientation Leaders are Saint Xavier students who have been selected to help you learn about the University. They are fun, energetic and full of information, so plan to ask them many questions! They are students who are involved in various leadership roles on campus as resident assistants, officers in student organizations and student government leaders. The Via Orientation Leaders truly represent the spirit and diversity here at Saint Xavier, and we're confident you'll find them very valuable in beginning your college experience.

Where and when will I receive details on how to access Via Online?

You will receive instructions to both your personal email that you provided during Via registration as well as your new SXU student email prior to your Via start date. After your Via Online Session begins, all important information will be sent to your SXU student email so it is crucial that you are checking your SXU mymail email for updates daily.

If you need assistance with accessing your SXU mymail account, or other mySXU online tools, please contact The Hub.

What do I need to complete Via Online?

You will need a device with connection to internet/Wi-Fi to complete both the Via Online Modules as well as attend the live Zoom sessions with your Orientation Leaders. Your device will need to be able to run Zoom. It is recommended to use either a laptop or desktop to complete the modules. Additionally, we recommend finding a quiet place or utilizing headphones.

We realize the move to an online experience might be a challenge for you. We know that access to reliable technology and internet at home is an issue for some students and families. We are committed to develop individual solutions, where possible, to help you complete your Via Online Orientation.

Please submit a Remote Learning Support Request to share your individual challenges. We will evaluate and provide as much support as possible to maintain productive learning experiences.

Will I get to meet other students?

Yes. You will be able to meet many other incoming first-year students through many of the fun virtual activities through Via. You will also have Orientation Leaders who are current SXU students and have all experienced student life first hand at SXU. They are ready and excited to welcome you to the SXU community, to be a support and to answer any questions you may have! You will also be able to browse and meet current Registered Student Organization (Clubs) members and join the groups that might interest you.

Is Via Online mandatory?

Yes. Via is a required component of the SXU experience and you must complete all the assigned modules and attend the live Zoom sessions for your Online Via Session to be considered complete.

What digital platform will be used for Via?

Detailed instructions on how to access your Via Online Orientation will be sent to your SXU email prior to your scheduled start date.

The platform Canvas will be used for online orientation, and live activities may be offered through various tools including Zoom. Orientation material will be presented in a variety of formats: live, video conferencing or pre-recorded. Students log in to Canvas using their mySXU netID information.

Students will use Canvas throughout their time at SXU for classroom instruction and support.

Zoom is a free virtual video/chat software that will allow you to talk with and participate in the required live sessions. It is recommended that you download Zoom prior to starting your Via Online session.

What are the rules during Via?

As in all communities, there are a few rules everyone must follow to maintain health and safety and to successfully complete the online program. We take the safety and integrity of our virtual spaces very seriously. We enforce university policies because it helps ensure that all of our attendees can enjoy and benefit from the virtual program. Additionally, attending orientation is a part of your experience as an SXU student, you are no longer just a guest or visiting! During Via, your virtual campus, all students must:

  • Attend all sessions and complete all modules;
  • Be respectful of staff, including Orientation Leaders, and other new students during all live sessions;
  • Follow all expectations and community standards as outlined in the Student Code of Conduct.

How much does Via cost?

The Via fee is part of the First-Year Student Fee of $230. This fee includes the Via online program costs for you as well as many Fall activities/programs and will be included on your first fall bill.

Is there a Parent Online Orientation?

Parents/guardians are highly encouraged to register for our online Parent Orientation experience! The program we have developed will be very informative and helpful. The online Parent Orientation will include some live session opportunities and is entirely separate from the student online Via Sessions. The Parent Online Orientation experience will be offered in Spanish and in English. Visit the Parent Orientation page for more information and to register.

How much time should I set aside for Via Online Orientation?

Via Online Orientation is broken down into themed modules. Modules will be released on a weekly basis so that you are not overwhelmed by information! Each module will state the estimated completion time when you begin; they are an average of 15-30 minutes to complete. The mandatory Zoom sessions with Orientation Leaders will last varying amounts of time, plan for an average of 30 minutes to an hour. All mandatory Zoom live session dates will be sent to you prior to the start of your Via Online Sessions so that you can plan accordingly.

Will I find out what classes I will be taking in the fall?

Yes! You will learn more during Via about how to build your own Fall course schedule meeting course requirements for first-year students. Your schedule will be reviewed by an academic and career resource advisor.

What if I changed my mind about my major?

Changing your major should always start with a conversation with your Academic and Career Resource Advisor in the Center for SUCCESS. They will advise you on next steps and provide guidance to ease the transition into a new major. Once your Via Online Session begins, you will be given more information on how to schedule an appointment with your advisor via Handshake, our academic and career management system.

If I am a student with a disability or require accomodations, or I don't have access to Internet/Wi-Fi, who do I talk to?

We realize the move to an online experience might be a challenge for you. We know that access to reliable technology and internet at home is an issue for some students and families. We are committed to develop individual solutions, where possible, to help you complete your Via Online Orientation.

Please submit a Remote Learning Support Request to share your individual challenges. We will evaluate and provide as much support as possible to maintain productive learning experiences.

You can also contact the Center for Accessibility Resources office, located in L-108 of the Warde Academic Center on the campus, by emailing the director, Margaret Rose McDonnell at The office works closely with students and faculty to provide services to students with documented disabilities. Specific accommodations are determined on a case-by-case basis, based on appropriate documentation and individual consultation with the student.

Will completing an earlier Via Online Session help me to get the classes I need?

The time at which you complete Via Online modules will not affect your ability to build a course schedule that keeps you on track for your first semester. More information on how to register for classes will be delivered in these modules. We do encourage all nursing and biology majors to register for Via Sessions 1-3 because they have less flexibility in their schedules due to required courses.

What if I have an emergency and cannot attend my Via Online session or a scheduled live session?

Please contact Student Life at 773-298-3123 or as soon as possible to explain your situation. We will assist you in making sure that you are able to complete all required modules and live sessions.

What if I need to switch my Via session?

Please call Student Life at 773-298-3123. You may also email us at We will assist you in getting placed in an alternate Via session. The sooner you can call us, the better we can assist you.

What if I have more questions?

Please call Student Life at 773-298-3123. You may also email us at

I am interested in living on campus, what should I do?

If you are interested in living on campus, please submit a housing application through eRezLife.

You will login using your SXU netID and password. You will first be prompted to confirm your profile and under housing overview, you will begin the application by answering, "No, I do not live on campus at this time." Please be sure to submit all sections and note a "confirmed" status on your application page.

The University continues to receive and review information from the Centers for Disease Control and Prevention (CDC) and the Illinois Department of Public Health (IDPH), that will guide our ongoing planning for the fall 2020 semester.

We want to ensure that we set appropriate parameters according to guidelines for social distancing in classrooms and community living settings. At this time, specific guidelines for operations have not been established. While we don't have definitive timing on making decisions regarding fall semester, please know that representatives from Academic Affairs, Facilities, Dining Services, Health Services, Athletics and Public Safety, are all actively exploring possible scenarios that would allow us to return to on campus operations that are safe and realistic for our campus community.

We understand that there are more questions than answers at this time, and will do our best to provide students and families with information as decisions are made. Please stay safe and watch your SXU email for more information.

What if I meet someone through Via that I would like to room with in the residence halls?

If you meet someone through Via that you would like to room with and have already submitted a housing application, you may change your roommate preference by updating or creating your roommate group in eRezLife. Please note that we do not guarantee specific roommate placement but will do our best to accommodate requests.

You may contact the Office of Residence Life at 773-298-3977 or with any questions related to housing assignment and roommate requests.