Office of Student Accounts Policies
Please review the Office of Student Accounts' policies below.
Fall Semester: August 5
Spring semester: January 5
Summer semester: May 5
Business Hold Policy
A Business hold on your account prevents registration for a future semester, making changes to your schedule, and moving into a residence hall.
Tuition and Fees are due in full by the published due dates each semester. If your account is not financially cleared with payment, financial aid(disbursed or anticipated status) or a payment plan, a business hold may be placed on your account after the add/drop date for the semester.
Account balances over $200 within the current semester will be placed on a business hold. Once a semester ends, a business hold may be placed for any past due amount. Any past semester balance will be required to be paid in full for registration.
Transcript Release Policy
Transcript holds prevent students from obtaining their transcript. Transcript holds are placed on an account for any past due balance after the add/drop date for a semester. However, students with a transcript hold may obtain their transcript if needed for the following reasons:
- Complete a job application.
- Transfer from one institution of higher education to another.
- Apply for state, federal or institutional financial aid.
- Join the United States Armed Forces or Illinois National Guard.
- Pursue other postsecondary opportunities.
If you have a transcript hold and need it for one of the above reasons, please email studentaccountsFREESXU and state the reason for your transcript request and your request will be processed by the next business day.
Withdraw and Schedule Change
Tuition refunds are only given when the student officially withdraws within the add/drop period. The refund period is based on the number of weeks the course is. During the refund period, 100 percent of tuition and fees is refundable. For direct deposit refund, banking information can be added in your mySXU portal under Financial Information.
Students must have a credit balance on account based on disbursed financial aid. No refunds based on anticipated financial aid. Financial aid refunds are issued within 14 days of credit balance after the first day of class. Check payment overpayments will hold for 14 days until the funds have cleared the bank. All other refunds will be processed at the next scheduled refund date.