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Office of Student Accounts Policies


Please review the Office of Student Accounts' policies below.

Due Dates

Fall Semester: August 5
Spring semester: January 5
Summer semester: May 5

Business Hold Policy

A Business hold on your account prevents registration for a future semester, making changes to your schedule, and moving into a residence hall.

Tuition and Fees are due in full by the published due dates each semester. If your account is not financially cleared with payment, financial aid(disbursed or anticipated status) or a payment plan, a business hold may be placed on your account after the add/drop date for the semester.

Account balances over $200 within the current semester will be placed on a business hold. Once a semester ends, a business hold may be placed for any past due amount. Any past semester balance will be required to be paid in full for registration.

Transcript Release Policy

Transcript holds prevent students from obtaining their transcript and diploma. Transcript holds are placed on an account for any past due balance amount after the add/drop date for a semester. However, students with a transcript hold may obtain their transcript if needed for the following reasons:

  1. Complete a job application.
  2. Transfer from one institution of higher education to another.
  3. Apply for state, federal or institutional financial aid.
  4. Join the United States Armed Forces or Illinois National Guard.
  5. Pursue other postsecondary opportunities.

If you have a transcript hold and need it for one of the above reasons, please submit an official transcript request at Transcript Services and email studentaccountsFREESXU to state the reason for your transcript request so your request can be processed without delay.

Collection Agency Policy

Once a semester ends, accounts without payment for 30 days and a balance of greater than $200 may be referred to a collection agency. If an account is referred to a collection agency, collection costs based on a percentage of the balance will be added to the amount due. The collection costs become due in full at the time of the referral to the agency.

Fee Policy

All returned checks are charged a returned check fee of $25.

A $100 non-refundable late payment fee will be accessed, and the student will be prevented from registering for future terms, requesting transcripts and receiving their diploma until the account is paid in full.

A non-refundable enrollment fee is added to the first month's installment. All monthly late payments will be assessed a fee

Withdraw and Schedule Change

Tuition refunds are only given when the student officially withdraws within the add/drop period. The refund period is based on the number of weeks the course is. During the refund period, 100 percent of tuition and fees is refundable. For direct deposit refund, banking information can be added in your mySXU portal under Financial Information.


Students must have a credit balance on account based on disbursed financial aid. No refunds based on anticipated financial aid. Financial aid refunds are issued within 14 days of credit balance after the first day of class. Check payment overpayments will hold for 14 days until the funds have cleared the bank. All other refunds will be processed at the next scheduled refund date.


Complaints may be sent to the Director of Student Accounts, Karrie Mallo at malloFREESXU and/or with the Attorney General's student loan ombudsperson through the Office of the Attorney General.